Terms of sale.

1. Purpose

These terms of sale (the “Terms”) govern the website design, redesign, maintenance, search optimization (SEO/GEO), and online advertising services provided by CREA NOVA OÜ, operating under the trade name “Inleven” (the “Provider”), to its professional clients (the “Client”).

Definitions: the “Site” means the website produced for the Client; the “Plan” means the subscription package taken out; the “Services” mean all the associated services. Any order implies unreserved acceptance of these Terms. They are intended exclusively for professionals (B2B) and do not apply to consumers.

2. Services and plans

The Provider offers monthly subscription plans, described on the Plans page: Essentiel (€49/month), Pro (€89/month), and Croissance (€169/month). Each Plan specifies the scope included (number of pages, features, hosting, maintenance, adjustments, and search optimization depending on the plan).

Services not included in the Plan (major changes, specific features, advertising campaigns, and media budgets) are subject to a separate quote. The Provider is bound by an obligation of means.

3. Ordering process

The order proceeds in several steps: (1) a kickoff call; (2) the Client's approval of the brief and the quote; (3) payment of the first month; (4) the start of production. The contract is formed upon acceptance of the quote and the first payment. At the start, the Client provides the necessary materials (text, visuals, access).

4. Pricing and payment

Prices are stated in euros (€). As the Provider is not subject to VAT, amounts are exclusive of tax (no VAT is charged). Subscriptions are payable monthly, in advance, by bank card through the payment provider Stripe.

In the event of non-payment, the Provider may, after a reminder has gone unanswered, suspend access to the Services and the Site until the situation is regularized, without such suspension relieving the Client of its payment obligation. Late-payment interest and a fixed indemnity for recovery costs may be applied in accordance with applicable regulations.

5. Delivery times

The Site is delivered within an indicative period of seven (7) business days from the approval of the brief and the receipt of all the Client's materials (text, visuals, access). Any delay by the Client in providing these materials, or any request for substantial changes during production, extends this period accordingly. This timeline is an execution target and not an obligation of result.

6. Commitment and termination

The subscription is taken out for an initial term of twelve (12) months, corresponding to the funding of the design and support of the Site. At the end of this period, it renews by tacit renewal for successive one (1) month periods.

During the initial 12-month period, the subscription may not be terminated early, except in the event of a serious breach by the Provider. From the 13th month, the Client may terminate at any time, subject to one (1) month's notice, by simple written notice to [email protected]. Termination takes effect at the end of the current monthly period following the notice. Amounts already paid are not refunded.

7. Ownership and portability

The Client is and remains the owner of its domain name, of the content it provides (text, images), and of its Site's data. At the end of the contractual relationship, the Provider hands over to the Client, on simple request, the materials needed to take over the Site (export of content, transfer of the domain name).

The open-source frameworks, libraries, and components used remain governed by their respective licenses. The Provider's own methods, templates, and know-how remain its property.

8. Obligations of the parties

The Client undertakes to provide accurate information, to transmit the necessary materials and access within reasonable timeframes, to pay the amounts due, and to hold the rights to the content it provides. The Provider undertakes to perform the Services with care and professionalism (obligation of means), to keep the Client's information confidential, and to advise the Client usefully.

9. Liability

The Provider is bound by an obligation of means. It applies the necessary diligence to the availability of the Site (an indicative target of 99.9% as a monthly average, excluding scheduled maintenance and external causes). The Provider cannot be held liable for indirect damages (loss of revenue, of clientele, or of data attributable to the Client). In any event, and to the extent permitted by law, the Provider's total liability is capped at the amounts actually paid by the Client over the last twelve (12) months.

10. Force majeure

Neither party may be held liable for a failure resulting from a force majeure event, understood as an event beyond its reasonable control, unforeseeable, and insurmountable. The performance of the affected obligations is suspended for the duration of the event. If it continues beyond sixty (60) days, either party may terminate the contract without indemnity.

11. Personal data

The processing of personal data is described in the privacy policy. Depending on the services, the Provider acts as data controller (for its own needs) or as data processor for the Client (for data processed through the Site); where applicable, a data-processing agreement compliant with article 28 of the GDPR is concluded between the parties.

12. Governing law and jurisdiction

These Terms are governed by Estonian law. Any dispute relating to their validity, interpretation, or performance, failing an amicable resolution, falls within the exclusive jurisdiction of the courts of Tallinn (Estonia), including in the event of multiple defendants or third-party proceedings.